We're here to help
Customer Service
Order status, FFL transfers, shipping, and product questions — send a message and you'll get a ticket number you can track with us.
Contact us
Real people at Alquist Warehouse. We usually reply within one business day.
Warehouse contact / pickup
- Phone
- 209-667-5463
- Alquist Arms pickup address
- 1400 Freitas Park
Turlock, CA 95380
Phone and counter pickup through Alquist Arms in Turlock. Online orders: use the form or email for tickets.
Quick links
Common questions
How do FFL transfers work?
Most firearms ship to a licensed FFL dealer you choose. After you order, send us that dealer's name, phone, and email (or a copy of their license). Their shop sets the transfer fee — not us. Handguns and many long guns require this; accessories and ammo may not.
How long does shipping take?
In-stock items usually leave within 1–2 business days after payment (and after FFL info is complete when required). Tracking is emailed when the carrier scans the package. Restricted items may need extra review.
Why was an item blocked for my state?
Some products can't ship to every state under local law (magazines, certain firearms, etc.). If checkout blocked an item, reply with the product and your ship-to state and we'll confirm options, including pickup if available.
Can I change or cancel my order?
Contact us as soon as possible with your order number. If it hasn't shipped, we can usually help. Once it's with the carrier or the FFL, options are more limited.
Returns & damaged items
Unopened, eligible items may be returnable within the window on your invoice/receipt. Firearms returns follow FFL rules. If something arrived damaged, photo the packaging and product and open a ticket — we'll sort it quickly.